Refund policy
At Biyanova.PK, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before placing an order.
Returns & Exchanges
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We only accept returns or exchanges in case of damaged products.
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To be eligible for an exchange, the consignee must record a clear video while opening the parcel.
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The video must be continuous and clearly show the product and any damage.
Reporting Damage
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If you receive a damaged item, you must contact us within 2 days (48 hours) of delivery.
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Please email us at hello.biyanova@gmail.com with the following details:
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Parcel opening video
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Your full name
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Your Order ID
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Exchange Process
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Once the damage is verified, the damaged item will be exchanged.
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Exchange will be processed after verification of the provided video and details.
Refund Policy
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Refunds are not offered.
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Only exchange of damaged items is applicable as per our policy.
Non-Eligible Cases
We will not be responsible for:
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Claims without an opening video
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Complaints reported after 48 hours
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Damage caused after delivery
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Change of mind or personal preference issues
Policy Changes
We reserve the right to update or modify this Refund & Return Policy at any time without prior notice.